💬 Answers, guides, and support for every part of IMEXLOG
Everything you need to know about IMEXLOG, organized by topic.
New to IMEXLOG? Learn how to create your account, set up your profile, and start your first trade request.
Everything about sourcing, verifying, connecting, and moving your goods through our global network.
Publish RFQs, respond to open requests, and discover verified trade opportunities worldwide.
Search our verified member directory, manage your profile, and understand the blacklist system.
Manage your membership, upgrade your plan, and understand our payment methods and billing.
Keep your account secure, manage passwords, enable 2FA, and control your privacy settings.
Get the most out of the IMEXLOG mobile app for iOS and Android — chat, tracking, and notifications.
Troubleshooting common issues — login problems, loading errors, browser compatibility, and more.
The most-read guides from our help center.
Quick answers to the questions we hear most often.
Click "Get Started" in the top-right corner, choose your account type (shipper, freight forwarder, carrier, customs broker, or partner), complete the short form, and verify your email. Your account is activated instantly.
Yes — you can create a free account and submit a basic trade request at no cost. Advanced services like verification, full sourcing, market entry, and logistics coordination are available through Premium, Diamond, and Diamond+ memberships.
Free accounts are activated immediately. Paid memberships go through a brief verification step (usually completed within 24 hours) to keep the network trusted and secure.
The Trade Desk is our global trade concierge. You tell us what you need — source, verify, connect, or move — and a dedicated specialist coordinates the process through our global network.
Every request submitted through the Trade Desk is assigned a specialist within 24 hours. You'll receive an introduction with contact details and a direct chat channel to your specialist.
Timeline depends on the service. Basic sourcing: 24–72 hours for a first shortlist. Verification: 5–10 business days. Logistics quotes: under 24 hours. Market entry: 4–12 weeks depending on scope.
Non-members can submit an RFQ through the Trade Desk for review. Publishing directly on the public RFQ board requires a Premium membership or higher.
The RFQ itself (product, quantity, destination) is visible to verified suppliers in the matching category. Your identity and contact details remain confidential until you approve an introduction.
Every opportunity published on IMEXLOG is verified by our specialists before it appears in the feed. Buyers and sellers undergo basic verification checks, and you can request deeper verification for any counterparty.
We accept all major credit cards, PayPal, wire transfer, and select local payment methods depending on region. Enterprise and government clients can request invoiced terms.
Yes — you can upgrade at any time. We prorate the difference so you only pay for what you use. Downgrades apply at the next renewal cycle.
Annual memberships are eligible for a full refund within 14 days of purchase, provided no advanced service has been consumed. Contact support@imexlog.org with your request ID.
Click "Forgot password?" on the login page, enter your email, and follow the reset link sent to your inbox. The link expires after 1 hour for security.
Yes. We use enterprise-grade encryption in transit and at rest, enforce strict access controls, and never share your data with third parties without your explicit consent.
Yes — go to Profile → Settings → Delete Account. We retain certain transaction records for legal and compliance reasons but remove all personal data within 30 days.
First, try clearing your browser cache and cookies, or use an incognito window. If the issue persists, try a different browser (Chrome, Firefox, Safari, Edge). If it still fails, contact support with a screenshot.
Check your spam folder first. If it is not there, request a new email from the login screen. If you still do not receive it within 10 minutes, contact support@imexlog.org with your email address.
IMEXLOG works on all modern browsers — Chrome, Firefox, Safari, and Edge (latest two versions). The mobile app is available for iOS 15+ and Android 10+.
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